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How To Shop FAQs
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CAN I ORDER AN ITEM OVER THE PHONE?
Yes, we process orders over the phone. If you require assistance with your order, you may call customer support at 901-517-3265.
WHAT PAYMENT METHODS DOES FOSSETTCORP ACCEPT?
FossettCorp.com accepts Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, and Square.
HOW DO I KNOW WHICH ITEMS ARE IN STOCK?
All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.
WILL NEW BRANDS BE ADDED TO THE WEBSITE? IF SO, WHEN?
We are always on the lookout for new brands to add to FossettCorp. We carry out regular customer surveys to help us to create a website that caters to your needs
ARE YOU GOING TO HAVE MY SIZE AGAIN?
If your size is out of stock, you can click on the ‘Size unavailable’ link next to the item. You will then be notified by e-mail if your size becomes available.
At the moment we do not provide a holding service.
CAN I RESERVE AN ITEM TO BUY LATER?
WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorisation. For further details, please see the FossettCorp.com privacy policy.
HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?
After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your credit card and address details have been verified
JFossettCorp is happy to accept cancellations, for any reason, up to the moment your order has been processed by the Relevant Partner shop. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our Returns & Refunds page.
CAN I CANCEL MY ORDER?
Orders & Shipping FAQs
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WHEN WILL I BE CHARGED?
If you paid by debit card or PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.
Shipping costs are calculated based on the size, weight and destination of your order. All shipments are processed by Fedex or UPS. For a shipping cost estimate, see our shipping information section. From time to time we offer promotional shipping rates that will not be reflected in this table. For details on these rates, please refer to the promotional banners and newsletters.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of FossettCorp or on Fedex or UPS by inserting the tracking number supplied.
HOW DO I TRACK THE DELIVERY OF MY ORDER?
WHY DON'T YOU HAVE THE ITEM I ORDERED?
We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the shops so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.
HOW LONG WILL IT BE BEFORE I RECIEVE MY ORDER?
Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.
DO YOU DELIVER TO PO BOXES?
At this moment we do not deliver to PO Boxes due to courier restrictions.
CAN I RETURN MY ORDER?
Yes. All returned items must conform to our Returns & Refunds Policy.
Returns & Refunds FAQs
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I RETURNED AN ITEM, WHEN WILL I RECEIVE MY REFUND?
Once your return has been received by the shop and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping
MY ORDER WAS CANCELLED, WHEN WILL I RECEIVE A REFUND?
If a cancellation is made before the order is processed, we will refund you through your original payment method, depending on whether we already took payment from your account or not.
If you paid by debit card or PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.
If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.
WHEN WILL MY REFUND OR CANCELLATION VALUE BE IN MY ACCOUNT TO SPEND AGAIN?
We aim to process refunds and cancellations as swiftly as possible, and will keep you up to date by e-mail. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.
CAN I EXCHANGE MY ITEM?
If you would like to exchange an item, you will need to return the original item and place a new order. You will receive a full refund for the returned item according to our returns policy.
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